Shipping Policy

Last Updated: October 18, 2026

At Red Skies Online, we aim to deliver your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are generally processed within 1–3 business days after they are placed, excluding weekends and public holidays.

During sales, promotional events, or periods of high order volume, processing may take longer.

Once your order has been processed and dispatched, you will receive shipping confirmation and tracking information when available.

2. Shipping Destinations

We ship to the destinations available at checkout on our website.

Shipping availability may vary depending on the product, supplier, courier service, and delivery address.

Please confirm that your country and complete delivery address are supported before placing your order.

3. Estimated Delivery Times

Delivery times depend on your location, product availability, shipping method, and courier service.

Estimated delivery time after dispatch:

• Lahore City: 1–3 business days.

• Out of City Orders: 3–5 business days.

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination and shipping service selected.

If a different delivery estimate is displayed on a product page or at checkout, please refer to that estimate for your order.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, order size, product weight, and available shipping method.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

5. Order Tracking

Where tracking is available, tracking details will be provided by email after your order has been dispatched.

Please allow some time for the courier's tracking system to update.

If your tracking information has not updated for several business days, contact us at info.mishrigroup@gmail.com with your order number so we can assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional charges may apply for address corrections or redelivery where permitted by law and disclosed by the relevant service provider.

7. Delayed Shipments

Although we work to meet our estimated delivery times, delays may occur because of:

• Courier or transportation issues.

• Customs inspections or clearance procedures.

• Weather conditions or natural events.

• Public holidays or seasonal demand.

• Incorrect or incomplete delivery information.

• Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact our support team. We will make reasonable efforts to help you obtain an update.

Nothing in this section limits any rights or remedies available to you under applicable law.

8. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at info.mishrigroup@gmail.com.

Include your order number and tracking details, if available.

We will review the shipment information and, where appropriate, contact the shipping provider to investigate.

If a package is confirmed lost, we will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

9. Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If your package arrives damaged or contains the wrong product, contact us within 48 hours of delivery and provide:

• Your order number.

• Clear photographs of the package and affected product.

• A short description of the problem.

We will review your request and explain the available options, which may include a replacement, refund, or other remedy where appropriate or required by law.

10. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout or in the applicable shipping terms, these charges are not included in the product price or shipping fee.

Customers are responsible for applicable import charges where legally permitted. We will provide available shipping and customs information where possible.

11. Multiple Shipments

Some orders may contain products shipped separately because of product availability, supplier locations, or fulfillment arrangements.

If your order is divided into multiple shipments, the items may arrive at different times. Separate tracking information will be provided when available.

12. Shipping and Refunds

If you need to cancel an order, request a return, or obtain a refund, please refer to our Return and Refund Policy:

https://redskiesonline.shop/policies/refund-policy

Shipping fees and return shipping costs will be handled according to that policy and applicable law.

13. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

Store Name: Red Skies Online

Email: info.mishrigroup@gmail.com

Website: https://redskiesonline.shop/

We appreciate your business and thank you for shopping with Red Skies Online.