Refund policy

Return and Refund Policy

At Red Skies Online, customer satisfaction is our priority. We carefully select our products, including cosmetics, jewellery, baby clothing, women's shoes, men's shoes, perfumes, watches, and accessories. If you experience a problem with your order, we're here to help.

1. Return Window

You may request a return within 14 days of receiving your order, provided the item meets our return eligibility requirements.

To request a return, please contact our customer support team with your order number and the reason for your return.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unworn, and undamaged.

  • Original packaging, labels, tags, and accessories must be included.

  • Proof of purchase or a valid order number must be provided.

  • Items must be returned in the condition in which they were received.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for change-of-mind returns:

  • Cosmetics and beauty products: Opened, used, or unsealed products.

  • Perfumes and fragrances: Opened, used, or unsealed bottles.

  • Jewellery: Worn items or items showing signs of use, where hygiene requirements apply.

  • Personal-care items: Opened or used products that cannot be resold hygienically.

  • Final-sale items: Products clearly marked as final sale before purchase.

This exclusion does not apply where a return, refund, replacement, or other remedy is required by applicable law, including for defective, damaged, counterfeit, or incorrectly supplied products.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A brief description of the problem.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law. We will explain the return shipping arrangements where a return is necessary.

5. How to Request a Return

To request a return, follow these steps:

  1. Contact us at Info.mishrigroup@gmail.com.

  2. Include your order number and the reason for the return.

  3. Wait for our team to confirm eligibility and provide return instructions.

  4. Pack the item securely with its original packaging and accessories.

  5. Ship the approved return to the address provided by our support team.

Please do not send items back before receiving return instructions.

6. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where available, or through another mutually agreed method where appropriate and legally permitted.

Please allow 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time to make the funds available.

For Cash on Delivery orders, we will contact you to arrange an appropriate refund method.

7. Return Shipping Costs

  • Change-of-mind returns: The customer is responsible for return shipping costs unless we state otherwise.

  • Damaged, defective, or incorrect orders: We will arrange or cover reasonable return shipping costs where applicable.

  • Original shipping charges may be non-refundable for change-of-mind returns, except where required by applicable law.

8. Exchanges

Exchanges are subject to product availability and eligibility. If you need a different shoe size, colour, or other variation, please contact our support team.

If an exchange is unavailable, we will discuss the available alternatives with you.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

If an order has already shipped, our return policy will apply, subject to applicable law.

10. Important Information

We reserve the right to decline returns that do not meet the stated eligibility requirements, except where applicable law requires otherwise.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

11. Contact Us

If you have questions about our Return and Refund Policy, please contact us:

Store Name: Red Skies Online
Email: info.mishrigroup@gmail.com
Website: https://redskiesonline.shop/

We appreciate your trust in our store and thank you for shopping with us.